Corporate Training · 3 Courses

retail training

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01 — Courses in Retail Training

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2 Days6 Modules

Front Line retail selling skills

Many retail store sales agents may believe that focusing on sales and achieving sales targets will necessarily affect the level of customer service they provide. However, when retail employees focus on how their customers feel and make decisions throughout the experience, they deliver excellent service and develop valuable two-way RELATIONSHIPS. Building customer relationships and meeting their needs is at the heart of this selling skills course specifically designed for frontline retail sales professionals. At the core of this training course, participants will learn and practise a proven, step-by-step sales questioning model they can use immediately in any sales situation. This powerful sales questioning technique is all about asking the right questions in the right order. It is designed to increase the likelihood of making a sale by better understanding customer needs while maintaining a great customer experience. By following this proven questioning model your retail sales professionals will confidently lead their customers successfully through the buying experience. Course participants will learn how to guide the sales/service conversation efficiently and effectively, adapt their communication style, question customers around lifestyle needs, and build trusting, long-term relationships. (This course was delivered to a major multinational telecommunications company’s retail employees and generated significant measurable results).

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2 Days5 Modules

Passionate Retail Experts

This two-day customer service training programme is designed specifically for retail frontline sales agents to equip them with the needed customer service excellence foundation to engage better with customers, portray energy and commitment, and clearly understand how positive phrasing can help deliver a meaningful connection with customers and enhance their personal communication. Delegates will learn how to manage challenging customer interactions and build lasting relationships to deliver outstanding service that elevates store performance.

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2 Days5 Modules

Retail Sales Planning and Forecasting

Do you want to increase your store’s profitability? Do you want to run your store more efficiently? Do you want to stop firefighting and have more control over events that affect your store’s performance and total sales? If you answered yes to any of these questions, you need to create a complete sales plan and accurate sales forecast for your store. Don’t be intimidated by forecasting and planning — our hands-on programme breaks the entire process into a simple, proven 5-step methodology, from establishing your retail sales strategy to selecting high-impact daily sales tactics. Packed with practical exercises, store management frameworks, and bonus practical tools (Daily store checklist, forecast data form, monthly store plan, and sales plan support form), this course enables you to manage staffing and financing needs effectively, eliminate unforeseen cash flow problems, and drive continuous store profitability.

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