A highly engaging one-day training program packed with a plethora of fun activities and games focusing on the key characteristics of high performing teams. This high energy training program is designed to help equip staff of OMA Ghana Ltd with the essential skill set and mind set to be professional team players in which every individual takes responsibility to be productive, proactive and reliable.
In many ways, staff members are any organization’s toughest customers. Rallying them around the organization's mission and empowering them to deliver an exceptional customer experience requires planning and commitment.
Our Internal Connection Checker model (iC² Model) places the employee at the center of customer experience improvement. By engaging, empowering and supporting staff, we help organizations create service cultures through service principles in which loyalty; trust, personal ownership and professional development ultimately drive the customer experience.
What our clients are saying
Thank you E2E Customer Service team. The training really did have a great impact on us. It was educative. We realised there were so many things we did wrong that we thought was right. Thank you for the education. It surely will go a long way to boost the business of Multichoice Ghana, and in our daily personal lives.
You guys are awesome!!Priscilla Ofori - Customer Service Representative - Multichoice Ghana
The training was Effective, Beneficial, Refreshing and Practical.I will recommend any professional to partake in such trainings at all times with E2E Customer Focus.Lavina Sylvia Cann - Travel ConsultantÂ - Wakanow
Wow, I am going back to sharpen and improve on my customer service skills.It has been very insightful and topics that we were trained on have not been tackled in the past
I highly recommend E2E Customer Focus' training on Customer Service to everyone.Edward Sena Dey - Hotel Contracts Executive - Wakanow
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