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    TRAINING
    GET TRAINED WITH MATERIALS THAT ARE CPD ACCREDITED BY THE CPD STANDARDS OFFICE, UK.
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    MYSTERY SHOPPING
    DO YOU WANT TO HAVE YOUR SERVICES MYSTERY SHOPPED ?
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    CUSTOMER SATISFACTION SURVEY
    FIND OUT WHAT YOUR CUSTOMERS ARE SAYING ABOUT YOU

Services

Mystery Shopping

Mystery Shopping
We are made up of individuals who are trained to experience and measure any customer service process, by acting as potential customers and reporting back on our experiences in a detailed and...

CPD AccreditedTrainings

CPD AccreditedTrainings
E2E Customer Focus  is officially recognised as an Accredited Provider (#60068) with the CPD Standards Office, UK. Our training course materials have successfully been assessed and...

Customer Satisfaction Survey

Customer Satisfaction Survey
These customer satisfaction surveys allow for feedback unedited. Here unlike the mystery shoppers, real customers are interviewed and they tell us exactly what their impressions are about products...

Customer Service Training

A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop for the staff of Olam Ghana Ltd . Participants will become more flexible and inspirational communicators able to engage customers and to deliver world class customer care with energy and commitment.

  • E2E Customer Focus- East Legon
    • Session
      10th August 2019
  • 9am - 4:30pm

OUR SOLUTION FORMULA

INTERNAL CONNECTION CHECKER (IC2)

In many ways, staff members are any organization’s toughest customers. Rallying them around the organization's mission and empowering them to deliver an exceptional customer experience requires planning and commitment.

Our Internal Connection Checker model (iC² Model) places the employee at the center of customer experience improvement. By engaging, empowering and supporting staff, we help organizations create service cultures through service principles in which loyalty; trust, personal ownership and professional development ultimately drive the customer experience.

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What our clients are saying

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