A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop for the staff of Wilmar Ghana Ltd. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world-class customer care with energy and commitment.
In many ways, staff members are any organization’s toughest customers. Rallying them around the organization's mission and empowering them to deliver an exceptional customer experience requires planning and commitment.
Our Internal Connection Checker model (iC² Model) places the employee at the center of customer experience improvement. By engaging, empowering and supporting staff, we help organizations create service cultures through service principles in which loyalty; trust, personal ownership and professional development ultimately drive the customer experience.
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