A customer focus puts your customers at the top of your priorities list. When you put your customers into the heart of your business, you make customers part of your service culture. This is a core concept in this high energy workshop for the staff of Wilmar Ghana Ltd. Participants will become more flexible and inspirational communicators able to engage customers and to deliver world-class customer care with energy and commitment.
In many ways, staff members are any organization’s toughest customers. Rallying them around the organization's mission and empowering them to deliver an exceptional customer experience requires planning and commitment.
Our Internal Connection Checker model (iC² Model) places the employee at the center of customer experience improvement. By engaging, empowering and supporting staff, we help organizations create service cultures through service principles in which loyalty; trust, personal ownership and professional development ultimately drive the customer experience.
What our clients are saying
Enjoyable, fun and engaging. It was a great exposure indeed.Margeretta Adaletey - Customer Service Representative - Multichoice Ghana
Very insightful. This training is necessary for everyone.Sechina Kafui Akumeh - Accounts officer - Total Logistics
Wow, I am going back to sharpen and improve on my customer service skills.It has been very insightful and topics that we were trained on have not been tackled in the past
I highly recommend E2E Customer Focus' training on Customer Service to everyone.Edward Sena Dey - Hotel Contracts Executive - Wakanow
Effective communication, effective manager and employee empowerment.Jones Bentil â€“ Andzie - Finance manager - Total Logistics
The training was Effective, Beneficial, Refreshing and Practical.I will recommend any professional to partake in such trainings at all times with E2E Customer Focus.Lavina Sylvia Cann - Travel ConsultantÂ - Wakanow
It was an eye opener. Very much needed.Peace Akudugu - Customer Service Representative - Multichoice Ghana
Very effective and exceeded my expectation. A great learning experience.
Alexander Okunke - Provider Engagement Associate - mPharma
Thank you E2E Customer Service team. The training really did have a great impact on us. It was educative. We realised there were so many things we did wrong that we thought was right. Thank you for the education. It surely will go a long way to boost the business of Multichoice Ghana, and in our daily personal lives.
You guys are awesome!!Priscilla Ofori - Customer Service Representative - Multichoice Ghana
It was a wow experience.We learnt a lot and was very informative.Joyce Okpokiri - Operations Manager - Wakanow
It was very educative and insightful. I learnt a lot.Abena B. Ackah - Yensu - Customer Service Representative - Multichoice Ghana
The training was very impressive and educative. I would definitely recommend E2E Customer Focus to other colleagues and Friends.Kezia Korda - Quality Assurance supervisor - Wakanow
Highly satisfactory and recommendable. My entire team needs training on customer success and E2E is the go to place.Edna Ovulley - Customer Success Lead - mPharma
It is a mind blowing experience that allows you to carefully think before interacting with customers.Wilhemina J. Brown - Customer Service Representative - Multichoice Ghana
I had a wow training experience. It was very informative and educative.Vincent Ekow Quansah - Customer Service Representative - Multichoice Ghana
Very helpful. I advise that this customer service training should be organized for every employee.Evans Worwornyo - Manager - Total Logistics
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