Course Outline · 2 Days
managing people
New and experienced line managers, supervisors, team leaders, operations managers, department heads, and professionals transitioning into people leadership responsibilities.
Packed with fun, hands-on activities, this two-day program will help you teach your class four core management fundamentals that are essential for each new line manager and supervisor. From setting clear objectives to monitoring performance to motivating your team, situational leadership and more, the program helps you teach key management concepts with a fun practice activity in each module to help you apply the concepts learned in a fun interactive manner. Additionally, as a wrap-up, participants get to practice what was learned in a skill practice role play activity as a practical review.
At a glance
- Duration — 2 Days
- Who it’s for — New and experienced line managers, supervisors, team leaders, operations managers, department heads, and professionals transitioning into people leadership responsibilities.
- Delivery — Interactive, in-person and hands-on
Delivery methods
- Self-discovery and critique
- Group exploration and facilitator-led discussions
- Forum theatre interactive role-play & situational case studies
- Game-based learning
- Best practice people management theory exploration
- Identify the personal qualities and skills of an effective manager and supervisor.
- Recognize the importance of setting clear objectives and instructions to facilitate high team performance.
- Understand and implement the principle of MBWA (Management By Walking Around) to ensure standards are maintained through effective performance monitoring.
- Identify proven methods for monitoring staff performance against both quantifiable as well as behavioral objectives.
- Understand the importance of constructive feedback in maintaining performance standards and boosting morale.
- Understand and apply the key concepts of situational leadership to adapt your management style.
- Identify practical, proven ways to motivate and energize staff in the workplace.
Introduction – The Four Management Fundamentals
- The Four Management Fundamentals
- What’s your job as a manager?
- The Perfect Manager – Interactive discovery activity
- The Perfect Employee – Benchmark expectations activity
Setting Direction
- The Management Cycle and planning workflow
- Situational Leadership: matching competence with direction
- Goals and strategic direction setting
- SMART goals and making the intangible tangible
Monitoring Performance
- Monitoring performance against quantifiable objectives
- Monitoring performance against behavioral objectives
- Management By Walking Around (MBWA)
- “You get what you inspect” – Practical inspection activity
Keeping Staff Motivated
- What truly motivates people at work?
- Maslow’s Hierarchy of Needs applied to the modern workplace
- Frederick Herzberg’s two-factor motivational model
- Skill vs. Will Matrix: diagnosing and leading different team members
Giving Feedback
- Balancing positive and corrective constructive feedback
- The BEF formula for delivering high-impact feedback
- Forum theatre interactive role-play and real-world case study review
Competitive review game – An exciting review challenge (PowerPoint Game) to end your training on a high note!
Tell us your team size, dates and objectives and we’ll tailor the delivery to your business.