Course Outline · 1 Day
emotional intelligence
Business professionals, managers, team leaders, and client-facing specialists at all levels looking to elevate self-management, communication, and interpersonal influence.
Through a series of hands-on activities and key emotional intelligence concepts, this one-day training programme will help participants improve their emotional intelligence skills enabling them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general. This highly interactive training programme will help participants become more balanced in their thinking, feeling and doing by giving them the essential skill and mindset for proper self-awareness, self-management, self-motivation and relationship management empowering them with a choice in how they think, feel and act.
At a glance
- Duration — 1 Day
- Who it’s for — Business professionals, managers, team leaders, and client-facing specialists at all levels looking to elevate self-management, communication, and interpersonal influence.
- Delivery — Interactive, in-person and hands-on
Delivery methods
- Self-discovery and critique
- Hands-on interactive group activities
- Facilitator-led discussions
- Practical exercises & self-assessments
- Best practice emotional intelligence theory
- Understand what emotional intelligence is, and how it can improve both their personal and professional life.
- Understand the importance of self-awareness and getting in touch with and understanding their feelings and emotions in developing emotional intelligence skills.
- Practise techniques to self-motivate, control emotions, and challenge negative thought patterns.
- Understand the importance of empathy and developing social awareness for properly managing relationships with others as an emotionally intelligent person.
An Emotional Intelligence Primer
- Opening activity — Importance of emotional intelligence
- What is emotional intelligence?
- Daniel Goleman’s Emotional Intelligence Framework
- How Emotionally Intelligent are you? — Self-Assessment
Self-Awareness
- Emotional intelligence and knowing yourself
- Feelings, moods, and emotions
- The language of emotions
- Knowing your strengths and weaknesses
Self-Management
- “Manage This” activity — Creating positive brain connections
- Strategies and techniques for effectively regulating your emotions
- Lessons from the Wizard of Oz
- Practical self-management techniques
Self-Motivation
- What motivates us? — Interactive activity
- Setting goals and having a plan as a motivator
- Finding intrinsic motivation
- Getting in “The Flow”
Empathy
- What is empathy?
- Empathy and sensing what others feel — Skill practice activity
- Emotional intelligence in conflict resolution
- Active empathetic listening
Relationship Management
- Getting the change you want — Practice activities (Push/Pull, Change plan)
- The building blocks for managing relationships
- Emotional intelligence in leadership
Emotional Intelligence in Decision Making
- Considering rational and emotional factors for enhanced decision making
- Recognising and managing biases for unbiased decision making
- How managing emotions and staying rational is crucial for effective decisions
- How emotional intelligence improves decision quality and outcomes
Resilience & Cultural Context in Emotional Intelligence
- Understand resilience and emotional intelligence
- Applying emotional intelligence in resilience building
- Understanding diverse emotional expressions
- Ten habits of emotionally intelligent people
Competitive review game — An exciting review challenge (PowerPoint Game) to end your training on a high note!
Tell us your team size, dates and objectives and we’ll tailor the delivery to your business.