Course Outline · 1 Day
communicating with clarity and impact
Business professionals who wish to polish their communication skills
This high-energy one-day programme is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognising the power of non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone and body language with language that engages others. Using a four-point communications model, participants will be able to communicate their messages more clearly, confidently, and effectively.
At a glance
- Duration — 1 Day
- Who it’s for — Business professionals who wish to polish their communication skills
- Delivery — Interactive, in-person and hands-on
Delivery methods
- Self-discovery and critique
- Group exploration and facilitator-led discussions
- Game-based learning
- Practical exercises
- Best practice theory exploration
- Communicate confidently and assertively.
- Engage better with others by listening more effectively and asking insightful questions.
- Use techniques to build better rapport with others.
- Combine tone of voice, body language with the right language to communicate the intended message more clearly.
- Use four principles to communicate with impact.
How Well Do You Communicate?
- How well do you communicate?
- What makes a great communicator?
- Four basic principles of communication
Use Engaging Language
- Focus on behaviour, not personality
- Be specific
- “I” messages and owning your language
Use the Power of Questions
- Controlling a conversation
- Different types of questions
- The questioning funnel
Use Active Listening
- Evaluate your listening skills
- Listening and empathy
- Active listening
- How to listen better
Use Non-Verbal Communication and Build Rapport
- Importance of rapport
- Matching non-verbal communication
- Importance of body language
Competitive review game
Tell us your team size, dates and objectives and we’ll tailor the delivery to your business.