Course Outline · 2 Days
administrative assistant skills
Administrative assistants and office managers
This two-day workshop focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organised office and an organised boss by always staying in control. Additionally, participants will create a clear plan of how to improve their personal skills when interacting with others. Packed with skill practice activities and exercises that are hands-on and interactive, participants practise new skills in a fun, high-energy environment.
At a glance
- Duration — 2 Days
- Who it’s for — Administrative assistants and office managers
- Delivery — Interactive, in-person and hands-on
Delivery methods
- Self-discovery and critique
- Group exploration and facilitator led discussion
- Games based learning, practical exercises
- Best practice theory exploration
- Explain the six basic principles of communication.
- Improve their critical communication skills of listening, asking questions, and recognising non-verbal messages.
- Use a business writing process to enhance their business writing skills.
- Become more organised and set clear goals and objectives for better planning and performance.
A Communication Primer
- How well do you communicate?
- Six basic principles of communication
- Focus on behaviour, not personality
- Being specific
- Using the power of questions
- Listen actively
- Communicate assertively
- Understand non-verbal communication
Written Communication Essentials
- Professional business writing process
- Pre-writing
- Editing your writing (conciseness, active voice, parallel construction)
- Proofreading (punctuation, spelling, agreement)
Getting Organised
- Organising your workspace
- Dealing with email
- Using a to-do list
- Planning and scheduling
- Planning small and large meetings
Competitive review game
Tell us your team size, dates and objectives and we’ll tailor the delivery to your business.