Privacy Policy
E2E Customer Focus (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website (“Site”), services, or otherwise interact with us.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected through your use of our services or Site.
a) Information You Provide
Contact details: name, email address, phone number, company name, address, etc.
Business information: marketing spend, website details, details needed for quoting or delivering services.
Communication preferences (e.g. whether you consent to receive SMS, email, etc.).
Any other information you choose to send us (e.g. in free marketing audit requests, enquiries).
b) Information Automatically Collected
Usage data: pages you visit, how long you stay, interactions, etc.
Device and browser information, IP address, operating system.
Cookies and similar tracking technologies.Small Call to Action Headline
2. How We Use Your Information
We use your information for purposes including:
To provide, maintain, and improve our services.
To respond to your inquiries, requests, and provide support.
To manage your account, if you have one.
To send you marketing communications (only if you consent), including updates, offers, newsletters.
To analyse usage to improve and optimize the Site, services, and user experience.
To comply with legal obligations.
3. Legal Basis for Processing (if applicable)
Legal Basis for Processing (if applicable)
Your consent (e.g. you opt in for marketing).
Performance of a contract (e.g. delivering services you requested).
Legitimate interests (for improving services, maintaining security, etc.), as long as those do not override your rights.
Compliance with legal obligations.
4. Sharing Your Information
We may share your personal information:
Here's some stuffWith service providers and partners who perform services for us (e.g. hosting, email/text communication tools, analytics).
With third‐parties when required by law, court order, or government regulation.
With your consent or at your direction.
We do not sell your personal information to third parties.
5. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to automatically collect information:
To remember your preferences.
To understand how the Site is used.
To tailor content and offerings.
You can set your browser to refuse cookies or alert you when cookies are being used. Please note that some parts of the Site or Service may not function properly without cookies.
6. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. That includes keeping information for as long as needed to provide services, enforce our policies, resolve disputes, and comply with legal obligations.
7. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These include internal policies, security practices, and technical safeguards. However, no method of transmission over the internet or electronic storage is completely secure; so while we strive to protect your data, we cannot guarantee absolute security.Small Call to Action Headline
8. Your Rights
Depending on your location, you may have rights regarding your personal data, for example:
Here's some stuffRight to access the data we hold about you.
Right to request correction of inaccurate or incomplete info.
Right to deletion or erasure of your data.
Right to object to or restrict processing.
Right to data portability.
Right to withdraw consent (where processing is based on consent).
To exercise these rights, you may contact us at [email protected].
9. Children
Our services are not intended for individuals under the age of 18 years. We do not knowingly collect or solicit information from minors. If you are a parent or guardian and believe your child has provided us information, please contact us so we can delete it.
10. International Data Transfer
If we transfer your personal information to countries other than your own (for hosting, third‐party tools, etc.), we will take steps to ensure that the protection of your personal information is upheld, using legal safeguards where required.
11. Changes to This Privacy Policy
We may amend this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. We encourage you to review this page periodically. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions about this Privacy Policy or our practices, or if you wish to exercise any of your rights, please contact us:
E2E Customer Focus
Manor Valley Road , East Legon , Adjringanor , Ghana.
Email: [email protected]
Phone: 0245501662 / 0243049503
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