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Conflict Resolution

Conflict Resolution

Overview Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day...

Administrative Assistance Skills

Administrative Assistance Skills

Overview : Administrative assistants, secretaries and office managers need a strong set of essential skills to enable them to more efficiently and...

Marketing Essentials

Marketing Essentials

Overview This two-day training program aims to help you transition from thinking like a consumer to thinking more like a marketer. It takes a step...

Anger Management

Anger Management

Overview : We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally...

Managing the Customer Experience

Managing the Customer Experience

Overview : The customer experience has emerged as a critical difference in today's competitive corporate environment. In this practical...

Time Management

Time Management

Overview : No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your...

Emotional Intelligence

Emotional Intelligence

Overview : Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants...

LEADERSHIP - Managing People

LEADERSHIP - Managing People

Overview : Packed with fun, hands-on activities, this two-day program will help you the class four core management fundamentals that are...

CUSTOMER SERVICE - Vision , Energy and Passion to Serve

CUSTOMER SERVICE - Vision , Energy and Passion to Serve

Overview : Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses...

Communication Skills for Customer Service Staff

Communication Skills for Customer Service Staff

Overview : The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service...

Handle Angry, Difficult & Irate Customers

Handle Angry, Difficult & Irate Customers

Overview : It’s no fun being on the receiving end of a frustrated angry shouting customers who just had a bad customer experience and out to...

Customer Service Training for Restaurants

Customer Service Training for Restaurants

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly...

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