Overview Conflict is inevitable, we’ve all had conflict situations in the past and probably will have them in the future. This two day...
Overview : Administrative assistants, secretaries and office managers need a strong set of essential skills to enable them to more efficiently and...
Overview This two-day training program aims to help you transition from thinking like a consumer to thinking more like a marketer. It takes a step...
Overview : We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally...
Overview : The customer experience has emerged as a critical difference in today's competitive corporate environment. In this practical...
Overview : No matter who you are, we all have 168 hours each week. Your ability to best utilize those 168 hours will ultimately determine your...
Overview : Through a series of hands-on activities and key emotional intelligence concepts, this one-day training program will help participants...
Overview : Packed with fun, hands-on activities, this two-day program will help you the class four core management fundamentals that are...
Overview : Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses...
Overview : The "Communication Skills for Customer Service Staff" training program is designed to assist all front-line customer service...
Overview : It’s no fun being on the receiving end of a frustrated angry shouting customers who just had a bad customer experience and out to...
Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly...