CPD AccreditedTrainings

E2E Customer Focus  is officially recognised as an Accredited Provider (#60068) with the CPD Standards Office, UK. Our training course materials have successfully been assessed and have been awarded full CPD accreditation.

Our participants would be issued with a CPD Certificate of Attendance for inclusion in their CPD records for their professional body, institute, regulator or employer.

Continuing professional development (CPD) is the intentional maintenance and development of the knowledge and skills needed to perform in a professional context. This could mean honing current skills, it could mean developing them to a new level, or it could mean learning new ones that will allow an employee’s job role to expand or prepare them for potential promotion.

CPD is beneficial for employees’ career progression and advancement. CPD research project confirmed that for anyone hoping to get promoted, or wanting to specialise in a different area, demonstrating their learning agility and dedication to CPD can make a substantive difference. In real terms, this means that CPD contributes to achieving higher salaries.

For employers, the primary benefit of CPD is ensuring that standards across the company are high and consistent. CPD also promotes greater work engagement from the workforce and general commitment to job roles. Having a number of employees undertake CPD, whether concurrently or over a period of time, allows for the sharing of best practice and support. CPD also contributes to maximising staff potential, improves staff moral and provides a useful benchmark for annual appraisals.

 

 

call center training

Handling Angry & Difficult Callers/Customers

It’s no fun being on the receiving end of a frustrated angry shouting caller a face-to-face customer  who just had a bad customer experience and out to get his/her revenge, particularly...

Call Control

  Do your agents have a high call handling time?   Do you want to improve the service level?   Do you need agents to control calls better & decrease...

Telephone Debt Collection

This training course is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of...

Find a way to say YES! (Telephone customer service)

This fun high energy call center customer service excellence program combines the best in corporate training with the best in personal motivation. Throughout the training program agents discover that...

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