CPD AccreditedTrainings

E2E Customer Focus  is officially recognised as an Accredited Provider (#60068) with the CPD Standards Office, UK. Our training course materials have successfully been assessed and have been awarded full CPD accreditation.

Our participants would be issued with a CPD Certificate of Attendance for inclusion in their CPD records for their professional body, institute, regulator or employer.

Continuing professional development (CPD) is the intentional maintenance and development of the knowledge and skills needed to perform in a professional context. This could mean honing current skills, it could mean developing them to a new level, or it could mean learning new ones that will allow an employee’s job role to expand or prepare them for potential promotion.

CPD is beneficial for employees’ career progression and advancement. CPD research project confirmed that for anyone hoping to get promoted, or wanting to specialise in a different area, demonstrating their learning agility and dedication to CPD can make a substantive difference. In real terms, this means that CPD contributes to achieving higher salaries.

For employers, the primary benefit of CPD is ensuring that standards across the company are high and consistent. CPD also promotes greater work engagement from the workforce and general commitment to job roles. Having a number of employees undertake CPD, whether concurrently or over a period of time, allows for the sharing of best practice and support. CPD also contributes to maximising staff potential, improves staff moral and provides a useful benchmark for annual appraisals.

 

 

customer service skills

Vision, Energy & Passion to Serve

Always putting your customer at the center of your business creates a service driven culture. The best and most successful businesses clearly understood this fact.  This customer service...

Passionate Retail Experts

This fun customer service training course is designed specifically for retail front line sales agents to equip them with the needed customer service excellence foundation to engage better with...

Find A Way To Say YES!

This fun high energy call center customer service course combines the best in corporate training with the best in personal motivation. Throughout the training program participants/agent discover...

Setting Others For Success ( Support Functions)

This training course is designed to help staff improve collaboration with colleagues and other internal customers  as a keystone for improving their performance in today's competitive...

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