This training course is designed to help staff improve collaboration with colleagues and other internal customers  as a keystone for improving their performance in today's competitive workplace environment. Using a self-assessment tool, participants discover their dominant communication style and learn how to adapt that style to work more effectively with others. The course will help participants improve their communication skills, make good first impressions, set the right expectations, manage themselves, and build collaboration skills. 

Course objectives:

By the end of this training course participants will be able to:

•  Listen, ask questions, and interpret nonverbal messages more effectively.
•  Set and manage expectations of colleagues and team members.
•  Communicate assertively.
•  Adapt their communication style and manage their behavior for more productive work relationships.
•  Map out workflow between colleagues.
•  Analyze current workflow and identify how to improve efficiency.