Daniel is a Certified Customer Service Professional from the Customer Service Institute of America ( CSIA). He brings over 10 years of professional experience to your team. He is both a speaker and master facilitator known for his fast-paced, exciting workshops.
Daniel has been recognized for consistently delivering practical, results driven, customer-focused training.
His energy, enthusiasm and expertise will ignite, inform and motivate your audience.
Project Director/ Trainer
Amanda J. Karikari , HCIMA
Senior Consultant and Trainer ( Hospitality)
Amanda has over 20 years of Professional experience in the hospitality industry and the General Management Services to date, and has worked in supervisory and management roles in both the United Kingdom and the United States for over 7 years.
She has been privileged to serve on management teams in Facilities Management Services, 5-Star Deluxe properties owned by Starwood Hotel’s, the Marriott Group, Thistle Hotels, Gouman Hotels, Pineapple Luxury Hotels and Relais Chateaux in Sales, Front of House, Sales & Marketing, Events, Conference, Food & Beverage and Human Resources.
Amanda’s last role was with Interserve Facilities Management as the Lead Customer Service and Helpdesk Manager for the University College London Hospital Trust (a body of 8 hospitals). She has great interest in, and experience with excellent customer care service practices.
She has excellent spoken and written communication skills and a strong ability to diplomatically communicate with clients at all levels. She has effective interpersonal, communication and listening skills with excellent sense of client orientation, and drive for results are her forte.
Amanda has authored numerous Soft Skill training manuals for presentation of training programs and has presented countless seminars and training courses. Having trained a wide variety of professionals from so many organizations, she is able to deliver high-quality instruction to diverse audiences. Her dynamic personality and expertise command candidate’s interest and involvement. Her Students critiques and client evaluations rate her training highly.
Senior Consultant and Trainer (Call Centre & QA )
Kezia Korda is a customer service professional with over eight years experience in customer care and contact center operations. Passionate about quality and seeing clients adopt quality measures to ensure continuous growth of their companies. She holds a degree from KNUST and has worked as Quality Assurance Manager in Global Mobile Ghana and Wakanow Ghana.