Who we are?
E2E Customer Focus (ECF) is a service development company registered under the laws of Ghana that specializes in improving internal and external customer experiences in any customer-centric organization or business.
To be a key customer/client service solution provider to any business.
Our effective solutions provide the foundation for continued innovation that spans multiple industries and cuts across any form of business that esteems its customers.
E2E Customer Focus brings together some of the most successful customer experience professionals in the industry-experts who help our clients redefine their relationships with employees and customers and boost their revenue potential
We believe that customer service does not only BEGIN and END with the front desk or customer service person who directly interfaces with the customer but runs through all the other functions or departments within the organization through a common language called A Service Principle A Service Principle.
What our clients are saying
Very insightful. This training is necessary for everyone.Sechina Kafui Akumeh - Accounts officer - Total Logistics
Very helpful. I advise that this customer service training should be organized for every employee.Evans Worwornyo - Manager - Total Logistics
Highly satisfactory and recommendable. My entire team needs training on customer success and E2E is the go to place.Edna Ovulley - Customer Success Lead - mPharma
Very effective and exceeded my expectation. A great learning experience.
Alexander Okunke - Provider Engagement Associate - mPharma
Effective communication, effective manager and employee empowerment.Jones Bentil â€“ Andzie - Finance manager - Total Logistics
It is a mind blowing experience that allows you to carefully think before interacting with customers.Wilhemina J. Brown - Customer Service Representative - Multichoice Ghana
The training was very impressive and educative. I would definitely recommend E2E Customer Focus to other colleagues and Friends.Kezia Korda - Quality Assurance supervisor - Wakanow
I had a wow training experience. It was very informative and educative.Vincent Ekow Quansah - Customer Service Representative - Multichoice Ghana
Enjoyable, fun and engaging. It was a great exposure indeed.Margeretta Adaletey - Customer Service Representative - Multichoice Ghana
Thank you E2E Customer Service team. The training really did have a great impact on us. It was educative. We realised there were so many things we did wrong that we thought was right. Thank you for the education. It surely will go a long way to boost the business of Multichoice Ghana, and in our daily personal lives.
You guys are awesome!!Priscilla Ofori - Customer Service Representative - Multichoice Ghana
Wow, I am going back to sharpen and improve on my customer service skills.It has been very insightful and topics that we were trained on have not been tackled in the past
I highly recommend E2E Customer Focus' training on Customer Service to everyone.Edward Sena Dey - Hotel Contracts Executive - Wakanow
The training was Effective, Beneficial, Refreshing and Practical.I will recommend any professional to partake in such trainings at all times with E2E Customer Focus.Lavina Sylvia Cann - Travel ConsultantÂ - Wakanow
It was an eye opener. Very much needed.Peace Akudugu - Customer Service Representative - Multichoice Ghana
It was a wow experience.We learnt a lot and was very informative.Joyce Okpokiri - Operations Manager - Wakanow
It was very educative and insightful. I learnt a lot.Abena B. Ackah - Yensu - Customer Service Representative - Multichoice Ghana