Who we are?
E2E Customer Focus (ECF) is a service development company registered under the laws of Ghana that specializes in improving internal and external customer experiences in any customer-centric organization or business.
To be a key customer/client service solution provider to any business.
Our effective solutions provide the foundation for continued innovation that spans multiple industries and cuts across any form of business that esteems its customers.
E2E Customer Focus brings together some of the most successful customer experience professionals in the industry-experts who help our clients redefine their relationships with employees and customers and boost their revenue potential
We believe that customer service does not only BEGIN and END with the front desk or customer service person who directly interfaces with the customer but runs through all the other functions or departments within the organization through a common language called A Service Principle A Service Principle.
What our clients are saying
The training was Effective, Beneficial, Refreshing and Practical.I will recommend any professional to partake in such trainings at all times with E2E Customer Focus.Lavina Sylvia Cann - Travel ConsultantÂ - Wakanow
Thank you E2E Customer Service team. The training really did have a great impact on us. It was educative. We realised there were so many things we did wrong that we thought was right. Thank you for the education. It surely will go a long way to boost the business of Multichoice Ghana, and in our daily personal lives.
You guys are awesome!!Priscilla Ofori - Customer Service Representative - Multichoice Ghana
Wow, I am going back to sharpen and improve on my customer service skills.It has been very insightful and topics that we were trained on have not been tackled in the past
I highly recommend E2E Customer Focus' training on Customer Service to everyone.Edward Sena Dey - Hotel Contracts Executive - Wakanow